FREQUENTLY ASKED QUESTIONS:​

 

Where can I buy the "Ancestral Flames" book?

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The book is currently available for purchase through platforms such as Amazon, Bok2, and their respective resellers (such as Amazon Brazil, Americanas, Mercado Livre, Estante Virtual, among others). The official links are available on this sales page, so make sure you choose the correct link according to your preference: whether you want the Kindle eBook, the physical book with delivery in Brazil, or the physical book for international deliveries. Scroll up and review the full explanation with all the organized links to help you choose.

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Can you see who bought the book?

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No. Since the sale and delivery are handled by partner platforms (like Amazon, Bok2, etc.), I do not have access to buyer information; therefore, if you need support related to your purchase (delivery, payment, shipping, etc.), you must contact the support team of the store where you made the purchase.

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Can I cancel my purchase or request a refund?

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Yes, you can cancel or request a refund, but this process must be done directly through the store where the purchase was made, according to each platform’s deadlines and policies. Each site (like Amazon or Bok2, for example) has its own rules and systems, and I do not have access to manage this type of request. Please check the details directly with the platform where you made your purchase.

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I am having an issue with my purchase. What should I do?

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If you encounter any problems related to payment, shipping, or accessing your purchase, please contact the support team of the platform where you bought the book. Here are the most common support channels:

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• Amazon: access your account and go to “My Orders” to request help

• Bok2: access the official website and use the store’s support channels

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How long does it take for the book to arrive?

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Delivery times vary depending on the platform you choose, the shipping method, and your location. Before finalizing your purchase, please check the estimated delivery time provided on the store’s website.

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Important: I cannot provide information about delivery times or the status of your order. These details are only available through the platform’s support team where the purchase was made.

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How can I track my order shipment?

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All shipping deadlines, tracking information, and delivery updates are the responsibility of the platform or reseller where the book was purchased. Please keep an eye on the estimated delivery time given at checkout and monitor your email inbox (including spam/junk folders) for updates. If you have any questions about shipping or delivery, please contact the support team of the store where you made your purchase.

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What are the payment methods available?

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Payment methods vary depending on the platform you choose to buy the book and the format you want (printed or digital). Each store has its own options and conditions. Some accept credit cards, others offer PIX, bank slips, or even payment via apps. When you click the purchase link, check directly on the checkout page to see the available payment options and choose the one that works best for you. I do not control the methods offered by these platforms, so if the option you need is not available, unfortunately, I cannot change that. In this case, I suggest trying another platform among the options available here on the sales page.

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How can I contact you?

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If your question is about the book’s content, active promotions, the information provided here on the page, or anything directly related to me, you can write to:

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📩 info@barbaraprezia.com
🕒 I respond within 72 business hours

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However, if your question is about the purchase itself, such as delivery times, payment methods, shipping, or refund requests, you will need to contact the platform where you made the purchase (Amazon, Bok2, etc.). Since these sales are handled by partner companies, I do not have access to buyer information and cannot track your order.

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Please remember to check your email inbox, including your spam folder, and have your order number ready to make it easier when contacting the store’s support team.

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I am here for anything related to my part and am happy to help you however I can! Let’s transform the world together!

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